NYC Department of Homeless Services

Market: Government
Type: Social Services
Location: New York, NY
Client: NYC Department of Homeless Services
Portfolio Scope: Intake and Assessment
Shelter for Single Adults, Families with Children, and Adult Families
Project Services: Accessibility Consulting
Existing Facility audits, Plan Reviews, Technical Assistance, Remediation Assistance


The New York City Department of Homeless Services is one of the largest, most comprehensive shelter systems in the United States. In December 2017, the City of New York entered into a federal Settlement agreement, Butler v. City of New York, which established a multi-year plan to expand accessibility in DHS’s existing facilities. DHS is also committed to meet or exceed regulatory accessibility requirements that apply to any new shelter facilities to ensure meaningful access for people with disabilities.


Steven Winter Associates, Inc. (SWA) is retained by DHS and is approved by the Court, pursuant to the Settlement Agreement, to survey all existing intake and assessment sites and select Single Adult, Adult Families, and Families with Children shelters across the five boroughs. SWA developed a customized inspection tool that is used to assesses compliance with the accessible design and construction requirements of the Americans with Disabilities Act, the Fair Housing Act, and the New York City Building Code. SWA identifies barriers to access at existing facilities and develops a prioritized remediation plan designed to achieve compliance with applicable accessibility requirements. In addition to facility audits, SWA also conducts plan reviews of existing and newly constructed shelter projects in the agency’s capacity pipeline.

Notable Projects:

  • Adult Family Intake
  • Single Men’s Intake
  • Single Men’s 230-bed Assessment Shelter
  • Single Men’s 394-bed Assessment Shelter
  • Families with Children Intake
  • Single Women’s Intake
  • Adult Family Assessment
  • Single Men’s 200-bed Shelter
  • Families with Children 91-unit Shelter
  • Single Women’s 130-bed Shelter
  • Single Men’s 335-bed Assessment Shelter

Learn More About SWA’s Accessibility Consulting Services