Hidden Comforts: Strategies for Improving Guest Experience


Creating a better guest experience is a core strategy to gain an edge in the ever competitive hotel and hospitality market. Comfort is often equated to the luxuries and amenities offered in guest rooms and on the premises, but often the biggest factors that contribute to comfort go unseen….but NOT unnoticed.

Learning Objectives: 
1. Understand how accessibility, Universal Design and commissioning all impact the guest experience
2. Discuss common mistakes that impact the usability and comfort of guest spaces
3. Incorporate Universal Design concepts to make spaces more comfortable and inclusive
4. Recognize key design mistakes that can impact thermal comfort and noise
5. Gain insight into the evolution of current energy codes and standards, and how they may impact design and construction


Mark Jackson – Accessibility Consulting Director

Kelly Westby, PE – Commissioning Director

Credit: 1 AIA/HSW

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